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Q&A
0264-27-6404
Q&A
What are the check-in and check-out times?
As a general rule, check-in is at 15:00 and check-out is at 10:00.
The latest check-in time is 23:00.
It depends on your accommodation plan.…Continue readingIs there parking?Please tell me the parking fee
Yes.We have a parking lot on the premises.There is parking space for about 10 cars.
There is no parking fee.
*You will use the parking lots…Continue readingIs Wi-Fi available in this facility?
Yes.Free Wi-Fi service is available.
Available with your smart phone, tablet and wi-fi equipped device.
Connection setting needs to be done …Continue readingWhat are the room facilities and amenities?
All rooms are equipped with the following facilities:
■tv set
■Air conditioning(Heating and cooling)
■Refrigerator
■table
■chair
■Smartphone…Continue readingPlease tell me the time and place for dinner
Dinner time is from 18:00 to 20:00.
Dinner is served at the restaurant on the first floor.
Please arrive with plenty of time to make it in t…Continue readingCan I change the dinner time?
Yes, it is possible between 18:00 and 18:40.
We can accept requests for specific times,
Depending on the reservation status, we may not be a…Continue readingPlease tell me the time and place for breakfast
Breakfast is served at the restaurant on the first floor.
Breakfast can start at 7:30 or 8:00 am.
Please choose from Japanese or Western cui…Continue readingAre shampoos and body soaps provided in the bathroom?
Yes.The large and small bathrooms are equipped with the following:
■Shampoo
■Hair conditioner
■Body wash
■Facial soap
The following items ar…Continue readingAre there towels available in the large public bath?
Towels are not available in the large communal bath.
Please use the face towels provided in your room.
If you would like to rent a bath towe…Continue readingIs there a large public bath?
Yes, there is a large public bath on the 2nd floor.
There are separate time slots for men and women.
Male:From 15:00 to 15:50,From 17:30 to …Continue readingFrom when do cancellation fees apply?
Cancellation fees are as follows.
■Three days before check-in:30%
■The day before:50%
■On the day of arrival:100%
■Cancellation without any …Continue readingAre there any convenience stores nearby?
It's not within walking distance.
About 15 to 20 minutes by car from our facility, along National Route 19, is the "Yamazaki Daily Store".
T…Continue readingIs there a hospital nearby?
Yes.Kiso Kiso Hospital (emergency care) is a 30-minute drive from our facility.
Please contact the front desk first when you are unwell.
■K…Continue readingIs there a curfew?
Yes.For safety reasons, the facility is generally locked at midnight.Can I bring children/infants?
Yes.Children, infants and toddlers are also welcome to stay.
Junior high school students and above are treated as adults.
Infants and young …Continue readingDo you have cribs or baby futons?
We do not have baby cribs and baby’s futons.
If you would like to use additional futons for adults, please contact the front desk.Are there any facilities that can be enjoyed on rainy days?
The Kiso Toy Museum is located about 5 to 10 minutes by car from our facility along National Route 361.
It was built by reusing and renovati…Continue readingDo you have indoor wear (yukata) for children and infants?
We do not have indoor wear (yukata) for infants or children.
Please bring your own.Can I bring my baby into the large bath?
Yes.No age requirement.
Please be careful as the floor is slippery.
There are baby cribs and diaper pots in the changing room.Are wheelchairs available?
No.We do not have a wheelchair.
Please understand.Regarding accommodation for minors
If you are under 18 years old and staying alone, parental consent is required.
Reservations and Inquiries
Please contact us if you have any questions.